Frequency Aviation Collaboration Platform
Digitize communication - Streamline processes
By digitizing the airlines operations communications Frequency creates consistent messaging across operations teams and in turn to the customer helping to increase NPS.
Our cloud-based platform utilizes existing hardware optimizing the turnaround and disruption management processes.
Frequency is a cloud-based SaaS solution utilizing existing hardware and does not require integration with IT systems.
Administrator defines, regions, aircraft type and bases. Users participate based on role and select area of responsibility.
Reducing the Noise
User specific notifications, tagged messages and user specific interface deliver the correct balance of being informed, but not interrupted by other team members activities.
Users decide whether to use voice, text, photo or file sharing for communication based on the situation and not based on the tool available.
Dynamic flight groups automatically create a space for each flight where the team can collaborate to ensure safe and on time departure.
Flight from one controller’s responsibility can be assigned to another depending on workload.
Team members can be added to flights for better resource management.
Prioritisation & Event Triggering
Flight cards are ordered based on departure time, flight status and user created events.
Pinning flight cards and filtering enable further refinement.
Beyond line of sight
There are many tasks that need to be completed in sequence for a flight to depart on time. A delay in one task can unknowingly have an impact on any or all team members.
The ”events” function is a very simple way to communicate to everybody in a single message exactly what has happened, what action is being taken and how long it will take.
Creating the event automatically notifies all relevant users and prioritizes the flight card for the controller roles, so that support is provided when required to resolve any challenges as efficiently as possible.
On blue sky days the resources are there to complete the tasks across the operation.
However, on severe disruption days, the impact to the passengers can be minimized by prioritizing optimally the available resources.
Frequency allows controllers to quickly triage what flight events need to be supported first.
Open communication streamlines process and makes it possible to avoid delays even when things don’t go to plan.
If a delay is not avoidable, then unrestricted and structured information sharing ensures that the right decisions are arrived at sooner mitigating the consequences of the delay.
Put into effect
The key to avoiding delays and reducing their consequences is efficient implementation of the solution. The first step unfortunately is often the hardest, which is communicating the decision to the frontline teams.
This step is often not possible with communication roadblocks and depends on a chain of relayed messages and multiple repetitions – the resolution process is often slowed down and sometimes not completed.
This also leads to inconsistent messaging to customers and increased frustration, leading to lower NPS results.
Review and Improve
Flights and events are archived and easily accessible to retrospectively review the airlines operation and understand what issue are having the biggest impact.
Within each group it can be further analyzed within events - where it is possible to see what happened, what action was taken, importantly when and what was the outcome.