Research

April 4, 2025

Flying Smarter

Air travel is an intricate ballet of moving parts—aircraft, ground staff, air traffic control, operations teams, and passengers—all working together to ensure flights depart and arrive safely and on time. But even today, communication between these teams is often fragmented, delayed, or buried in outdated systems.
November 26, 2021

Frequency for Flight Departure Process

Frequency and the Departure Process - Coordination through relationships and communication is necessary for the successful completion of a variety of processes - The importance of coordination is elevated as the number of people involved in the process, its complexity and time pressure increases
June 8, 2020

When does Frequency come into play? … Part 3

Frequency has optimised our contact management system to allow flight teams to communicate openly and share real time information with the required parties which allows them to work together as a team to resolve any issues that arise ultimately resulting in dispatching the aircraft sooner. The key to this is being able to contact the required party and reducing the overall number of communications necessary by up to 60%.
April 20, 2020

Keeping Flights Moving During COVID-19

As the COVID-19 pandemic brought global aviation to a near standstill, one thing became painfully clear: communication in crisis is everything. Airports were deserted. Schedules changed hourly. Crews were reassigned mid-shift. Entire fleets were grounded, restarted, and grounded again. For airlines, keeping teams aligned became not just difficult—it became mission critical.