Research

Air travel is an intricate ballet of moving parts—aircraft, ground staff, air traffic control, operations teams, and passengers—all working together to ensure flights depart and arrive safely and on time. But even today, communication between these teams is often fragmented, delayed, or buried in outdated systems.

Frequency has optimised our contact management system to allow flight teams to communicate openly and share real time information with the required parties which allows them to work together as a team to resolve any issues that arise ultimately resulting in dispatching the aircraft sooner. The key to this is being able to contact the required party and reducing the overall number of communications necessary by up to 60%.

Technical issues with aircraft are not uncommon and generally due to the level of redundancy on an aircraft aren’t critical. Regardless a technical issue on an aircraft needs to either be fixed or an alternative procedure put in place and any knock on effects understood.

A diversion is one of the most dynamic semi regular situations pilots deal with. An aircraft may divert for a number of reasons, sick passenger, technical issue, unable to land at destination airport, etc ...

As the COVID-19 pandemic brought global aviation to a near standstill, one thing became painfully clear: communication in crisis is everything. Airports were deserted. Schedules changed hourly. Crews were reassigned mid-shift. Entire fleets were grounded, restarted, and grounded again. For airlines, keeping teams aligned became not just difficult—it became mission critical.